QUESTIONS 2023-08-11T07:29:19+00:00

How do I know which products are right for me?
We produce cosmeceutical skincare products formulated for men. Generally speaking men’s skincare products are less powerful and ‘creamy’ than women’s skincare. Men like to use the product, wipe their hands and move on, where as women’s skincare is created to provide a luxurious experience they can savour and appreciate.  We have created a range so light and so full of amazing ingredients for men, that women love using it too. If you have a specific query regarding products for your skin type please contact us for advice. Or learn by reading through the product description, ingredients, benefits, skin type information and directions on each product page.

How long does delivery take?
Once your order is processed we aim to post within 2-3 business days. You will then then receive tracking information which will allow you to track your parcel. If you pay by direct banking, your order won’t be processed until funds are received. Regular postage usually takes 1 week to arrive, Express post 1-2 business days.

What is your return policy?
We guarantee our high quality products and exceptional customer service. Once a product has been opened, for hygiene reasons you are not able to return for a refund. If you are dissatisfied for any reason, please contact us within 2 weeks of receiving your order to discuss an exchange or store credit.

Do you use natural ingredients?
Our products are made with combining both cosmeceutical and natural ingredients. Ingredients which are certified organic are noted in the ingredients list of each products with an *asterisk.

How do I store my products?
We recommend storing your products out of heat and direct sunlight.

Can I order products outside of Australia?
You can order via the website to ship to anywhere in Australia. If you live outside of Australia, you can email us your order list and we can manually process this for you.

What is the shelf life of your products?
We recommend using our products within 12 months after opening.

Are your products vegan?
We are not certified, however we don’t use any animal products or derivatives in our range.

Are your products available for wholesale purchasing?
Yes @ hello@malficlub.com.au