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TERMS & CONDITIONS 2023-08-11T07:28:20+00:00
ORDER ISSUES

If you have any problems with your order (not yet received, not what you were expecting, etc.) please contact us at hello@malficlub.com.au. We truly want you to have a happy shopping experience and we will always try our best to resolve any situations that you have.

Please be aware we do not take responsibility for lost parcels with Australia Post. On the rare occasion that your parcel gets lost (and it is possible with both Express and Regular Mail) you are not entitled to a refund or a re-sent order. Please let us know if you would like to purchase insurance via Australia Post – this option is encouraged and available for orders over $100, so if your order is over this amount and you would like a quote for insurance for this please ask us. Units and Apartments have a history of ‘lost mail’, ensure your postman delivers to your door directly.

RETURNS – STORE CREDIT

Due to hygiene, we are not able to resell a product once opened. This is the nature of skin care. In most cases, returns are processed as a store-credit or exchange.

If a product arrives broken or damaged, we are happy to send a replacement. A photograph as proof of the damage/defect or item returned for inspection is required. If you receive an item that is damaged, please contact us within 2 weeks from order date, so we can send a replacement.

If you have ordered a product by mistake and it is unopened, you are welcome to send this back at your own cost, and we will issue you a store credit or exchange.

RETURNS – REFUND

In rare cases, we may accommodate a refund if a product is returned due to product defect. There must be 80% or more of the product left in the bottle/jar in order to qualify.  And either photo proof or a product return will need to be provided.

CHECK OUT

Please double check you have entered a valid postal address with your full name. Sometimes name and address details are different on Paypal (eg old address, maiden name) but we will always use the details you enter on our website via checkout. You will need to include your email address to receive the tracking advice email which provides an update of the progress of your order.

PAYMENT

If you are experiencing any difficulties with the payment page please let us know by emailing us and taking a screen shot of any error messages you can see. We would be happy to invoice you manually through paypal as a quick solution.

GIFT WRAPPING

If you would like your item(s) complimentary gift wrapped with a gift note, please leave a note with your order.

WHOLESALE

MALFI CLUB  products are available for wholesale purchasing for online and in stores. Email us below to enquire about being a Stockist. 

hello@malficlub.com.au